Support & After-Sales Services
We’re Here to Help
At EDM, we believe that after-sales support is an important part of the customer experience. However, to ensure you receive the best and most efficient support possible, please note the following:
EDM is not a technical support or service provider. We do not have access to manufacturers’ internal technical information, nor do we have authority over parts, warranty coverage, or service decisions.
For technical support, service, warranty claims, or parts-related questions, please contact the manufacturer or your authorized service provider directly. This ensures that your request is handled as quickly and efficiently as possible by the appropriate department with the expertise and authority to address your concern.
To help you get the support you need quickly, please refer to the contact information below and select the appropriate manufacturer or department for your request.
For assistance with your Posiflex dental chair, please contact the Posiflex Support Team directly at support@posiflexdesign.com. Please include:
VERY IMPORTANT : Chair serial number
Description of the issue
Photos of the issue, if available
The Posiflex team will review your request and contact you directly to assist with your inquiry.
If you have already contacted the manufacturer regarding an issue and feel that your concern has not been adequately addressed, we are happy to follow up on your behalf.
Please email us at support@edm-mr.com with:
Your contact information
A brief description of the situation
A copy of your previous support request or correspondence with the manufacturer
Any case or reference number provided by the manufacturer, if available
Having a copy of your previous communication with the manufacturer is important. Without this information, it may be difficult or, in some cases, impossible for us to effectively investigate the situation on your behalf.
Once we have the necessary information, we will review your request and follow up with the appropriate manufacturer. Please allow 5–7 business days for us to get back to you.
Please understand that while we are happy to advocate on your behalf and help facilitate communication, EDM cannot guarantee a different outcome or override a manufacturer’s warranty, technical, parts, or service decision.
