IMPORTANT TO KNOW
EDM is not a technical support or service provider.
We do not have access to manufacturers’ internal technical information, nor do we have authority over parts, warranty coverage, or service decisions.
NEED TECHNICAL ASSISTANCE?
For technical support, service, warranty claims, or parts-related questions, please contact the manufacturer or your authorized service provider directly.
This ensures that your request is handled as quickly and efficiently as possible by the appropriate department with the expertise and authority to address your concern.
FIND THE RIGHT SUPPORT CONTACT
To help you get the support you need quickly, please refer to the contact information below and select the appropriate manufacturer or department for your request.
800-624-5836 option 1
Then use
Option 1
T Edge/T Top Tiva
Option 2
Hospital Grade Units/HOR/HSG/PLZ
Option 3
M/MK/MKA, E/EK/EA/EKA, EZ/EZ10K, EZPlus, Elara 11, LabSci, Distillers, Ultrasonics, BI Readers and all other equipment
For non-urgent matters, please contact support@tuttnauer.zendesk.com
For assistance with your Posiflex dental chair, please contact the Posiflex Support Team directly at support@posiflexdesign.com.
VERY IMPORTANT - Include the following information:
Chair serial number
Description of the issue
Photos of the issue, if available
The Posiflex team will review your request and contact you directly to assist with your inquiry.
NEED ADDITIONAL ASSISTANCE?
If you have already contacted the manufacturer regarding an issue and feel that your concern has not been adequately addressed, EDM is happy to follow up on your behalf.
To help us assist you, please email us at support@edm-mr.com with:
- Your contact information
- A brief description of the situation
- A copy of your previous support request or correspondence with the manufacturer
- Manufacturer case or reference number
Please note: Providing your previous communication with the manufacturer is important. It allows us to better understand the situation and follow-up effectively on your behalf. Without this information, it may be difficult for us to effectively investigate the situation and, in some cases, we may not have sufficient information to do so.
WHAT HAPPENS NEXT?
Once we have the necessary information, we will review your request and follow up with the appropriate manufacturer.
Please allow 5–7 business days for us to get back to you.
OUR ROLE
EDM is happy to advocate on your behalf and help facilitate communication with the manufacturer. However, we cannot guarantee a different outcome or override a manufacturer's decisions regarding warranty, technical support, parts, or service.
